Shipping & Returns

Shipping Information

Ophi Studios Ltd currently ships only to England, Scotland and Wales. Due to GPSR regulations we are unable to ship to Ireland or the rest of Europe at the moment. 

Standard shipping costs £3.50 and typically takes 2-3 working days. Please note, this doesn’t include lead time for made to order items.

 

Returns Policy 

If you are not satisfied with your purchase, you have 14 days from your delivery date to return your order. Items must be returned in the condition they were received in, otherwise, a refund cannot be processed.

To be eligible for a return, your item(s) must have all labels and tags still attached and must remain unwashed, unsoiled and in its original condition. 

Please ship your item(s) back to us within 14 days of your delivery date. If you would like to process a return, please email info@ophistudios.co.uk

You must cover the shipping costs for returning your item(s), however, if the item is faulty or damaged, we will refund this cost once it has arrived back to us. 

We recommend returning your items with a tracked service to ensure the item is safely returned to us. We are not responsible for lost items if the service is not tracked. 

Once we have received your return it will be inspected to ensure it meets the eligibility criteria, we will notify you via email as to whether you have been approved for a refund. 

Refunds will be issued to the same form of payment you used for the purchase. Please allow up to 10 working days for the refund to be processed and be visible on your bank statement.

For any further queries, please email info@ophistudios.co.uk and wait up to 48 hours for a response.

Ophi Studios Ltd reserves the right to modify this returns and shipping policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Ophi Studios Ltd, you acknowledge that you have read and agreed to this 14-day returns policy.